CUSTOMER SUPPORT
Refunds and service corrections
If Atlas Alpha fails to deliver the purchased service correctly, we will review the case promptly and either correct the work at no extra cost or issue the appropriate refund.
When a full refund is approved, Atlas Alpha sends the refund instruction to the payment provider as soon as possible.
Your bank or card provider may take several business days to show the funds. Very recent card payments can sometimes appear as a reversal rather than as a separate refund entry.
- Duplicate charge
- Technical failure attributable to Atlas Alpha that prevents valid delivery
- Invalid report caused by an Atlas Alpha processing error
- Another issue where mandatory consumer rights require a refund
A refund is not automatic merely because a customer changes their mind after personalised analysis has started, except where applicable law provides otherwise.
For a review, submit the form below with the email used for the order and, if available, the case or order reference. Never send card details by email or through this form.
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